Frequently Asked Questions

Products and Fulfillment

Does Dials roast and ship every package from Wabash?

Dials Coffee Company is based in Wabash, Indiana. Coffee production and direct-to-customer fulfillment are handled through our dedicated roasting and fulfillment partner.

Why are there several sizes and grind options?

Different brewing methods and households need different preparations. Select the size and grind that best fits how you brew. Our Brewing Guide can help if you are unsure.

What grind should I choose?

Whole Bean offers the most control and is ideal if you own a grinder. Standard works for most drip machines, Coarse is commonly used for French press or cold brew, and Espresso is intended for espresso preparation.

Where can I start if I do not know which coffee to buy?

Our coffee sample packs are the easiest place to begin. They let you compare several coffees before committing to a full-size bag.

How will I know when my order ships?

Tracking information is sent to the email address used during checkout when it becomes available.

Can businesses, organizations, and creators work with Dials?

Yes. Visit our Partner With Us page for wholesale, collaboration, fundraising, affiliate, and business-gifting inquiries.

Who do I contact about an order?

Use our Contact page and include your order number so we can review the request efficiently.